Your 7-day right of withdrawal
Under Article 36 of Law No. 31-08 on consumer protection, you can withdraw from a purchase within 7 days of receiving it, without giving a reason and without penalty.
What can be returned
- Sealed products: supplements, tubs, bars and accessories returned unopened, with the safety seal intact and in their original packaging.
- Not returnable: opened products or products with a broken seal. Food supplements are consumables whose safety cannot be guaranteed once opened (Article 38 of Law No. 31-08).
- Coaching plans: see the Coaching Terms. A plan can be cancelled within 7 days as long as your coach has not started it at your request.
How to return a product
- Contact us within 7 days of delivery at [email protected] or on WhatsApp at +212 770 667720, with your order number.
- We confirm the return and agree a pickup or drop-off with you.
- Send the product back within 7 days of our confirmation. Return delivery costs are paid by you, unless the product was damaged, wrong or expired.
Refunds
Once we receive and check the returned product, we refund the price of the product, and the original delivery fee when the whole order is returned, within 15 days at the latest (Article 37 of Law No. 31-08). As orders are paid in cash, refunds are made by bank transfer or mobile money to an account in your name.
Damaged, wrong or expired products
Check your parcel when the courier hands it over. If a product is damaged, is not what you ordered, or is past its best-before date, tell us within 7 days of delivery, with a photo if you can. We replace it or refund it in full, delivery included, and arrange the pickup at our cost.
Refused parcels
If you refuse a parcel at the door without a reason covered above, the order is cancelled and nothing is owed. Repeated refusals may lead us to ask for confirmation before shipping future orders.