These terms apply to every order placed on onepower.ma (the “site”). The site is run by [to complete: Company legal name], [to complete: Legal form (e.g. SARL)], registered office [to complete: Registered address], RC [to complete: RC (trade register) number and city], ICE [to complete: ICE] (“OnePower”, “we”). By placing an order you accept these terms. They follow Moroccan law, in particular Law No. 31-08 on consumer protection and Law No. 53-05 on the electronic exchange of legal data.
1. Products
We sell sports nutrition and food supplements from the brands shown on each product page, and coaching plans (see our Coaching Terms). Product photos, labels and descriptions are given as accurately as we can; the label on the product you receive is the reference for ingredients, allergens and how to use it. Food supplements are not medicines; read our Health Disclaimer.
Products are offered while stock lasts. If an item you ordered turns out to be unavailable, we tell you before delivery and you can choose a replacement or have that item removed from the order.
2. Prices
Prices are in Moroccan dirhams (DH), all taxes included. The delivery fee is not included in the product price: it is shown at checkout before you confirm the order. The price that applies is the one shown when you confirm.
3. Ordering
You can order through the cart and checkout, through the “Buy now” quick order on a product page, or by WhatsApp. Your order is confirmed once you submit it and receive the order number on screen (and by email when you gave one). We may call or message you on the number you gave to confirm the order before it is shipped. We may refuse or cancel an order in case of an obvious pricing error, suspected fraud, or an address we cannot deliver to; you are then told and nothing is owed.
4. Payment
Payment is made in cash on delivery, to the courier, for the total shown in your order (products plus delivery). No card details are collected on the site.
5. Delivery
We deliver within Morocco. Times, fees and what to check at delivery are set out on the Delivery page.
6. Right of withdrawal and returns
Under Article 36 of Law No. 31-08 you have 7 days from delivery to withdraw from a purchase without giving a reason. For food supplements this applies to products returned sealed and unopened; opened products cannot be returned for health and hygiene reasons. The full conditions, and how refunds work, are on the Returns and Refunds page.
7. Guarantees
You benefit from the legal guarantee against hidden defects (Dahir of 12 August 1913 forming the Code of Obligations and Contracts, Articles 549 and following). If a product arrives damaged, wrong or past its best-before date, contact us within 7 days of delivery and we replace or refund it at no cost to you.
8. Responsibility
We are responsible for delivering the products you ordered as described. We are not responsible for use that does not follow the label or our advice, for allergies to ingredients listed on the label, or for results, which vary from person to person.
9. Personal data
We use your details to process and deliver your order. How, and your rights, are explained in our Privacy Policy.
10. Complaints and disputes
For any question or complaint, contact customer service at [email protected] or +212 770 667720. If no amicable solution is found, the dispute falls under Moroccan law and the competent courts of Morocco.
11. Changes
We may update these terms. The version that applies to your order is the one online when you confirmed it.